Help and FAQs
We're committed to guiding flu360TM partners at every step. If your questions aren't answered here, feel free to contact us.
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General Support
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Can't find what you're looking for? Contact flu360 | Support at customerservice.us@seqirus.com for assistance.

General Support

Email flu360 | Support at customerservice.us@seqirus.com. We will send a reply within 24 hours (weekdays only). Response times may be delayed during US holiday periods.

You can also call our flu360 | Support team at (855) 358-8966. Our hours of operation are Monday through Friday, 9:00 AM to 8:00 PM EDT/EST. Please note, our flu360 | Support and Medical Communications offices are closed during major US holidays.

To report an adverse event, call us at (855) 358-8966 and choose "Option 1," email us.medicalinformation@seqirus.com, or visit seqirus.com/contact/report-an-adverse-event. You can also find information about reporting serious adverse events through the FDA here.
Call our Medical Communications team at (855) 358-8966, and choose "Option 1." They are available Monday through Friday, 9:00 AM to 8:00 PM EDT/EST, but are closed during major US holidays.

Products & Resources

Call our Medical Communications team at (855) 358-8966. They are available Monday through Friday, 9:00 AM to 8:00 PM EDT/EST, but are closed during major US holidays.
View and download our Vaccine Administration Guide here or via the Tools & Resources page.
Access information on the product page of FLUAD® QUADRIVALENT here. You can also learn more about adjuvanted vaccine technology here.
Access information on the product page of FLUCELVAX® QUADRIVALENT here. You can also learn more about cell-based manufacturing technology here.
Visit our Products page for information about quadrivalent influenza vaccines and our comprehensive portfolio of vaccines.
Visit our Cell-Based Vaccine Technology page to learn more about cell-based technology and our cell-based influenza vaccine.
Visit our Adjuvant Vaccine Technology page to learn more about adjuvants and our adjuvanted influenza vaccine.
Via flu360, you have access to a wealth of resources to help you run your flu vaccination clinics and business more effectively and efficiently. You may access the Tools & Resources page for various resources ranging from product information, best practices guidance, coding and billing information, as well as patient awareness and education materials.
Via flu360 you have access to numerous resources to help you connect with your patients on the importance of getting the flu shot every year. These materials are tailored to a range of patient populations with some available in Spanish as well as English, and you may access them on the Tools & Resources page.

Account Management

Contact flu360 | Support at customerservice.us@seqirus.com or (855) 358-8966 if you need to add a shipping location or billing location to your flu360 account.
Contact flu360 | Support at customerservice.us@seqirus.com or (855) 358-8966 if you need to remove a shipping location or billing location from your account.
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Still need help? No problem.
Reach out to flu360 | Support if you have any questions or concerns to address with customer service. Our hours are Monday through Friday, 9:00 AM to 8:00 PM EDT/EST.