Delivery Issue

Temperature Excursion

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FAQs

Explanation of customer service and medical support topics.

How do I contact customer service?

Email us at customerservice.us@seqirus.com. We will send a reply within 2 business days. Response times may be delayed during U.S. holiday periods.

You can also contact our flu360 Customer Service team at (855)-358-8966. Our hours of operation are Monday through Friday, 9:00 AM to 6:30 PM EDT/EST.

Please note, our flu360 Customer Service and Medical Communications offices are closed during major U.S. holidays.

My organization missed a scheduled shipment delivery. What happens next?

All CSL Seqirus vaccine deliveries require a professional at your organization to receive the shipment from our logistics provider. If a delivery is unsuccessful, we will attempt re-delivery the next business day.

How do I report an adverse event?

To report an adverse event, please call us at (855) 358-8966 and choose "Option 1" in the menu.

How can I access the contact information for my CSL Seqirus Vaccine Solutions Specialist?

Your CSL Seqirus Vaccine Solution Specialist's contact information is located in your online account. You can find it on the Support page.

Who at CSL Seqirus should I contact if I have specific clinical questions related to products?

Please contact our flu360 Customer Service team or your Vaccine Solution Specialist, and they will route your inquiry to the appropriate team.

Back to All Delivery Issues

Temperature Excursion

Please refrigerate your product immediately while we figure out if they're still OK to use, but make sure to separate them from usable vaccines. Store product refrigerated at 2 ºC to 8 ºC (36 ºF to 46 ºF).

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Can you find both temperature trackers in the box?

Yes All of the boxes have temperature trackers.

No My box does not have one or both temperature trackers.

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Where are my temperature trackers?

TransTrackers are located within the shipping box.

Cold TransTracker® (C)

Heat TransTracker® (F)

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Check the cold TransTracker® (C). What does it look like?

Green check

If the FREEZEmarker® shows a green dot with a check mark, the product is OK to use.

Select

White dot

If the FREEZEmarker® shows a white dot, the product has been exposed to low temperature and is not OK to use.

Select

I'm not sure

I can't tell what it is showing or my TransTracker® is missing.

Select

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Check the heat TransTracker® (F). What does it look like?

White

If the LIMITmarker® shows a white dot, the product is OK to use.

Select

Red

If the LIMITmarker® shows a red dot, the product has been exposed to elevated temperature and is not OK to use.

Select

I'm not sure

I can't tell what it is showing or my TransTracker® is missing.

Select

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No Action is Required

Based on your selection of the TransTracker®(C) green check and TransTracker®(F) white dot, the vaccines are OK to use. Please refrigerate your product immediately. Store product refrigerated at 2 ºC to 8 ºC (36 ºF to 46 ºF). Do not freeze. Protect from light. Do not use after expiration date.

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Action Required

Your product may not be OK to use. Please refrigerate your product immediately and separate from your other vaccines. Store product refrigerated at 2 ºC to 8 ºC (36 ºF to 46 ºF).

Tell Us What Happened

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Back to All Delivery Issues

Step 1

Delivery Issue

Incident Information

Date Occurred*

Time of Delivery

Hrs : Mins

AM/PM AM PM

Time Zone ET CT MT PT AK HAST

Please enter Time of Delivery

Cold Packs Cold to the Touch*

Yes No

Product Cool to the Touch*

Yes No

Contact Information

First Name*

Last Name*

Phone Number*

Ext.

Email Address*

Company Information

Shipping location that experienced the delivery issue

Company Name*

Address Line 1*

Address Line 2

City*

State* AL AK AR AZ CA CO CT DE DC FL GA GU HI IA ID IL IN KS KY LA ME MD MA MI MN MS MO MT NC ND NE NV NH NJ NM NY OH OK OR PA PR RI SC SD TN TX UT VA VI VT WA WI WV WY

ZIP Code*

Original Order Information

What is a Delivery Number?

You can find the Delivery Number underneath your barcode in the delivery order packing slip.

What is Purchase Order Number?

You can find the PO Number in the delivery order packing slip under the delivery order section.

Account Number*

Purchase Order Number*

Delivery Number*

+ Add Another Delivery Number

Reach out to flu360 Customer Service if you have any questions or concerns to address with customer service.
Our hours are Monday through Friday, 9:00 AM to 6:30 PM EDT/EST.

Continue

33332032303

10052512

33332042310

10052509

70461032303

10053792

70461042310

10053794

70461012303

10053800

Step 2

Delivery Issue

Product Information  

# Units Implicated - 1 pack of syringes or 1 vial is 1 unit consisting of 10 doses

+ Add Another Product

+ Add Another Product

Prior to submitting this form, please email your account number and a photo of your TransTracker® to flu360 Customer Service at customerservice.us@seqirus.com.
Receiving this information will help ensure timely evaluation of your delivery submission.

Please describe delivery issue* 500 Characters Remaining

Please resolve page errors before submitting.

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Thank you!

Thank you for submitting your delivery issue. If we have additional questions, we’ll be in touch.

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