Delivery Issues

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Temperature Excursion Checker

Delivery Issue

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Explanation of customer service and medical support topics.

Email us at We will send a reply within 2 business days. Response times may be delayed during U.S. holiday periods.

You can also contact our flu360 Customer Service team at (855)-358-8966. Our hours of operation are Monday through Friday, 9:00 AM to 6:30 PM EDT/EST.

Please note, our flu360 Customer Service and Medical Communications offices are closed during major U.S. holidays.

All CSL Seqirus vaccine deliveries require a professional at your organization to receive the shipment from our logistics provider. If a delivery is unsuccessful, we will attempt re-delivery the next business day.
To report an adverse event, please call us at (855) 358-8966 and choose "Option 1" in the menu.
Your CSL Seqirus Vaccine Solution Specialist's contact information is located in your online account. You can find it on the Support page.
Please contact our flu360 Customer Service team or your Vaccine Solution Specialist, and they will route your inquiry to the appropriate team.