Delivery Issues
Something not right? Tell us what happened
- we'll follow up if we have additional questions.
Temperature Excursion Checker

Delivery Issue

Don't see your issue listed here? Contact us instead.


Explanation of customer service and medical support topics.

You can email Seqirus customer service at We will send a reply within 2 business days. Response times may be delayed during U.S. holiday periods.

You can also call our Customer Service team at (855) 358-8966. Our hours of operation are Monday - Friday, 9:00am - 8:00pm EDT/EST.

Please note, our Customer Service and Medical Communications offices are closed during major U.S. holidays.

All Seqirus vaccine deliveries require a professional at your organization to receive the shipment from our logistics provider. If a delivery is unsuccessful, we will attempt re-delivery the next business day.
To report an adverse event, please call us at (855) 358-8966 and choose "Option 1" in the menu.
Your Seqirus Vaccine Solution Specialist's contact information is located in your online account. You can find it on the Support page.
Please contact our Customer Service team or your Vaccine Solution Specialist, and they will route your inquiry to the appropriate team.